Cox Box Trouble Shooting Guide:
Cox Box FAQs
A CoxBox system consists of four major components: the CoxBox unit, the microphone, the wiring and the speakers. All of these components must function for your system to work properly. If you are having a problem with your system, the best diagnostic tool is to swap out each component, one at a time, with a working component. When the problem disappears, you know you have pinpointed the trouble area.
COXBOX WILL NOT TAKE OR HOLD A CHARGE
—Is the CoxBox being charged correctly?
The battery should reach 100% FULL on the screen. Charging fully should not take longer than 10 hours.
—Is the correct charger being used?
Our chargers are rated 12VDC and 300mA and are sent to the user with a special plug attached. We recommend that all chargers be purchased from NK, and that you do not modify a charger purchased elsewhere for use with a CoxBox.The old style and new style CoxBox chargers are interchangeable.
—Is the charger working?
—Why am I getting a charging error?
First you need to determine whether this is in an issue with the battery or with the CoxBox itself by swapping components.
If the error follows the CoxBox first try cleaning all of the sockets using the CoxBox maintenance kit. Try charging again to see if this resolved the issue. If the error persists contact NK and we will work with you to get your unit repaired.
If the error follows the battery, please try re-balancing your battery. If the error persists contact our technical support team at firstname.lastname@example.org
—Have the batteries exceeded their lifespan?
A CoxBox Battery is expected to provide 3 years of normal use (daily practices for approximately six to nine months of the year). If you know your unit’s batteries are older than three years, we recommend that the unit be returned to NK for new batteries and servicing. We can often check our records to determine the age of your unit’s batteries.
NO STROKE RATE OR INTERMITTENT/INCORRECT READING
—Is the switch in the HOLD position?
If the toggle switch is in the HOLD (top) position, the unit will not read. Place the switch in the RUN (middle) position.
—Is there a problem with the unit?
When there is no reading or there are irregular readings, the problem usually lies with the sensor, not the unit itself. To test the unit:
—Is the wiring intact?
Check the wiring for pin alignment and cuts or nicks. Check the sensor and seat magnet placement for proper positioning and security. Clean all of the sockets and pins using the Audio System Maintenance Kit. Ensure all connections are tightly sealed to prevent water entry.
NO AUDIO/INTERMITTENT AUDIO/STATIC
—Is the wiring clean of cuts or nicks?
Cuts or nicks in the wiring are the most frequent causes of audio problems. Be sure that all of the connectors (pins, sockets, plugs, receptacles) are not damaged and are positioned properly.
— Is the microphone working properly?
The microphone may be the cause of failure. It is the most delicate component of the CB system. Test the system with a microphone you know is good. Note: A damaged microphone often causes static.
— Are the speakers working properly?
Be sure all of the speakers are plugged in properly and are in working order (replace one at a time with a known good speaker to test). If you are getting a loud squealing noise, try pointing the speakers away from the coxswain to minimize feedback.
— Is the audio signal balanced?
If you are familiar with how to use an ohmmeter, you can verify if the audio signal of the CB is balanced. Measure from the ground socket “A” to the audio socket “B”. It should read approximately 3.1 volts. Measure from the ground socket “A” to audio socket “C” it should read the same as “A” to “B”. If they are not balanced, return the unit to NK.
|Never attempt to repair the CoxBox unit yourself. The units are specially sealed to make them watertight. Breaking this seal often causes very expensive damage and will void the warranty.
Download copy of Monthly Maintenance for Cox Box (pdf)