Warranty & Customer Care:

Nielsen Kellerman Australia Plain Language Warranty for items purchased in Australia from an authorised Australian agent. 

NK Rowing Electronics, Interval Watches

Nielsen Kellerman design and build our products to provide years of accurate, reliable performance in tough conditions. We stand behind our products with the following warranties and customer loyalty programs.

No Questions Asked 30-Day Satisfaction Warranty

If, for any reason, you are not satisfied with the performance or operation of any Nielsen Kellerman product in the first 30 days, you may return it to Nielsen Kellerman or your place of purchase for a full refund. Please contact Nielsen Kellerman with your purchase details if a full refund is applicable.

Limited Warranty

We warrant every Nielsen Kellerman product to be free of defects in materials and workmanship for the product’s applicable warranty period as stated below. Nielsen Kellerman will repair or replace any defective product or part when notified within the warranty period and will return the product via domestic freight or Australia Post.

Products

• Nielsen Kellerman Performance Electronics for Rowing and Paddling -  2 years
  
• Interval Sports Watches – 2 years
  
• Rechargeable Battery Packs (All NK External) – 2 years
• Blue Ocean Rugged Audio by NK (Excluding battery packs) – 5 years
• Kestrel Weather & Environmental Meters – 5 years

All warranties are measured from the date of purchase by the first consumer end user. If no proof of purchase is available, the warranty period will be measured from the manufacture date of the product as determined by serial number.

 ·        The following do not result from a manufacturing defect and are not covered under this warranty:

• Damage due to improper use or neglect (including corrosion).
• Damage resulting from severe impact, crushing or mechanical harm.
• Modifications, alterations or attempted repairs by someone other than an authorized NK repair agent.
• Water damage resulting from exposure to water after product enclosure has been visibly damaged and/or failure to return product for service promptly after product enclosure has been compromised.
• Impeller failure not caused by a manufacturing defect.
• Normal wear and tear.
• Accuracy issues resolvable by recalibration.
• Reduction in capacity of rechargeable batteries or battery packs age normal for their age and/or number of charge/discharge cycles.
• Failed batteries other than an NK rechargeable battery pack and/or damage resulting from corrosion
• or leakage of any installed batteries other than an NK rechargeable battery pack.

Except for the warranties set forth herein, Nielsen Kellerman disclaims all other warranties, expressed, implied or statutory, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by applicable law are limited to the term of this warranty. In no event shall Nielsen Kellerman be liable for any incidental, special or consequential damages, including, but not limited to, loss of business, loss of profits, loss of data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of an Nielsen Kellerman product, even if Nielsen Kellerman has been advised of the possibility of such damages. You agree that repair, and (upon availability) replacement, as applicable, is your sole and exclusive remedy with respect to any breach of the Nielsen Kellerman Limited Warranty set forth herein. 

Notice To Internet & Overseas Shoppers
This shop is for Australian purchases only and all prices are in Australian dollars with GST included.

You should ensure that you purchase your new Nielsen Kellerman products from an AUTHORISED Neilsen Kellerman DEALER. If you are unsure whether an Australian Neilsen Kellerman seller is authorised, you should contact the Nielsen Kellerman sales department for clarification on (02) 6553 2473.

Not all models or colours available overseas are distributed in Australia. Some models are specifically manufactured for Australia to comply with Australian  Communication Authority requirements (items that do not meet this standard are illegal to use in Australia).
So if you purchase from an unauthorised dealer or purchase from overseas, you run the risk of obtaining a model that is not locally supported in Australia.

Nielsen Kellerman products that are purchased from unauthorised resellers WILL NOT be covered under Nielsen Kellermans warranty nor Customer Care Plan. Additionally, you may potentially run the risk of buying a refurbished, reconditioned or non-current unit.
Also any Nielsen Kellerman product  (includes Kestrel Weather Meter, rowing electronics & ClearNav) sold on an open auction site (eg. e-bay) is considered to be the re-sale of a previously owned product and not purchased from an authorised dealer.

When you buy from an authorised Australian Nielsen Kellerman dealer you can be sure that you are receiving a new product and the backing of  our warranty, customer care & support.

We request that you contact Nielsen Kellerman if you feel your product is not working properly. We can often solve product issues by phone or e-mail, saving you the time and expense of returning the unit. If we require the product to be returned, we will issue a Return Authorisation to expedite the handling of your claim. Our minimum charge to test a unit and process a repair is $25. To avoid paying this charge unnecessarily, please perform simple troubleshooting before you send in your product.

Delivery

Customer Care Program

NK wants you to be an NK customer for life, so we take care of you even beyond the terms of the above warranty with our Customer Care Program. Trade-in any of the following NK products, no matter the age or condition, and receive a discount on a replacement product.  Your trade-in discount applies to the same model.
Your trade-in must be surrendered at the time of the sale to receive the discount (that is, we can not give a credit at a later date) and cannot be retained for parts or attempted salvage.