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Nielsen Kellerman Australia Plain Language Warranty for items purchased in Australia from an authorised Australian agent.
Nielsen Kellerman design and build our products to provide years of accurate, reliable performance in tough conditions. We stand behind our products with the following warranties and customer loyalty programs.
No Questions Asked 30-Day Satisfaction Warranty
If, for any reason, you are not satisfied with the performance or operation of any Nielsen Kellerman product in the first 30 days, you may return it to Nielsen Kellerman or your place of purchase for a full refund. Please contact Nielsen Kellerman with your purchase details if a full refund is applicable.
We warrant every Nielsen Kellerman product to be free of defects in materials and workmanship for the product’s applicable warranty period as stated below. Nielsen Kellerman will repair or replace any defective product or part when notified within the warranty period and will return the product via domestic freight or Australia Post.
All warranties are measured from the date of purchase by the first consumer end user. If no proof of purchase is available, the warranty period will be measured from the manufacture date of the product as determined by serial number.
· The following do not result from a manufacturing defect and are not covered under this warranty:
Except for the warranties set forth herein, Nielsen Kellerman disclaims all other warranties, expressed, implied or statutory, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by applicable law are limited to the term of this warranty. In no event shall Nielsen Kellerman be liable for any incidental, special or consequential damages, including, but not limited to, loss of business, loss of profits, loss of data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of an Nielsen Kellerman product, even if Nielsen Kellerman has been advised of the possibility of such damages. You agree that repair, and (upon availability) replacement, as applicable, is your sole and exclusive remedy with respect to any breach of the Nielsen Kellerman Limited Warranty set forth herein.
Notice To Internet & Overseas Shoppers
You should ensure that you purchase your new Nielsen Kellerman products from an AUTHORISED Neilsen Kellerman DEALER. If you are unsure whether an Australian Neilsen Kellerman seller is authorised, you should contact the Nielsen Kellerman sales department for clarification on (02) 6553 2473.
Lost Post or Freight
Nielsen Kellerman cannot accept liability for loss or delay by Australia Post or any other freight company. Insurance for products are the responisbilty of the purchaser.
Errors when ordering on Nielsen Kellerman's Website
If at anytime you make a mistake while ordering a product on Nielsen Kellerman's website, please contact us immediately (during business hours) 02 6553 2473 and we will do our best to help.
Errors on Website
Customer Care Program
NK wants you to be an NK customer for life, so we take care of you even beyond the terms of the above warranty with our Customer Care Program. Trade-in any of the following NK products, no matter the age or condition, and receive a discount on a replacement product. Your trade-in discount applies to the same model.
If a unit can not be repaired & is outside the warranty period, we will offer you a discount* on a NEW product.
Only the following products are eligable for this discount:
Nielsen Kellerman Australia Pty Ltd is the ONLY factory trained & authoried repairer of NK products in Australia, no one else has the correct parts & tools to do this. We are unable to offer this service on units that the customer or anyone else has attempted a repair.
COX BOX overhaul: $195.00 inc
GST COX VOX overhaul: $195.00 inc GST
This is not just a simple repair, it is a major overhaul of your unit. Typically, this unit will function perfectly (provided you follow our guidelines for care of the unit). Replaced items include: ALL seals, battery, panel rubber connector, all GOLD pins on connector, panel BNC, upgrade charge circuit, upgrade LCD lamp, supply silicone lubricant. Any further items that require repair are subject to the Customer Care Pricing chart. All repairs have a ONE YEAR warranty.
Optionally, we can replace the can with a STAINLESS STEEL one for increased durability ($50.00 inc GST) Should your Aluminium can be excessively dented, then we must replace it with a stainless steel unit as above. We can also repair your crackling microphone ($38.50 inc GST).
Should your unit not be economical repair, then we can offer you a NEW unit, with a TWO YEAR warranty at our customer care price. That is, you send us your old unit & we sell you a new unit at at a discounted price. No ifs, no butts, that is a brand new unit. We do ask that the unit that you are sending to us has a valid serial number and must not have been repaired or attempted to be repaired by anyone other than us. This offer excludes products that have been physically abused. Customer must pay freight to have the unit delivered.
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