Cox Box Trouble Shooting Guide:

Troubleshooting

A CoxBox system consists of four major components: the CoxBox unit, the microphone, the wiring and the speakers. All of these components must function for your system to work properly. If you are having a problem with your system, the best diagnostic tool is to swap out each component, one at a time, with a working component. When the problem disappears, you know you have pinpointed the trouble area.

COXBOX WILL NOT TAKE OR HOLD A CHARGE

—Is the CoxBox being charged correctly?

The battery should reach 100% FULL on the screen. Charging fully should not take longer than 10 hours. 

—Is the correct charger being used?

Our chargers are rated 12VDC and 300mA and are sent to the user with a special plug attached. We recommend that all chargers be purchased from NK, and that you do not modify a charger purchased elsewhere for use with a CoxBox.The old style and new style CoxBox chargers are interchangeable. 

—Is the charger working?

• CoxBox charges without any errors displayed on the screen. 
• Does the unit charge with a different charger? If so, then the first charger is bad. If you suspect that your charger is not working correctly you can perform the following test:
  • Obtain a multimeter—almost any type will do. Turn the multimeter on and set it at 20 VDC. After plugging the charger in (be VERY careful, the charger is ON!), place the positive lead from the multimeter on the plus pin, and the negative lead from the multimeter onto the ground pin. The multimeter should read between 13.5V -15V. Any deviation from this range indicates that the charger is not working. If you do not get any voltage reading on the multi-meter, the internal transformer is damaged the charger must be replaced.
• If the charger is not working correctly and you did get a voltage reading, it is probable that one of the pins has become disconnected or misaligned. Pins usually become misaligned due to debris in the plug—it is important to keep the plugs clean.

—Why am I getting a charging error?

First you need to determine whether this is in an issue with the battery or with the CoxBox itself by swapping components.

If the error follows the CoxBox first try cleaning all of the sockets using the CoxBox maintenance kit. Try charging again to see if this resolved the issue. If the error persists contact NK and we will work with you to get your unit repaired. 

 If the error follows the battery, please try re-balancing your battery. If the error persists contact our technical support team at info@nk.com.au

—Have the batteries exceeded their lifespan?

A CoxBox Battery is expected to provide 3 years of normal use (daily practices for approximately six to nine months of the year). If you know your unit’s batteries are older than three years, we recommend that the unit be returned to NK for new batteries and servicing. We can often check our records to determine the age of your unit’s batteries.

NO STROKE RATE OR INTERMITTENT/INCORRECT READING

—Is the switch in the HOLD position?

If the toggle switch is in the HOLD (top) position, the unit will not read. Place the switch in the RUN (middle) position.

—Is there a problem with the unit?

When there is no reading or there are irregular readings, the problem usually lies with the sensor, not the unit itself. To test the unit:

• Turn the unit on; clear the memory and place in ready mode.
• Using a pair of tweezers or a bent paperclip (unfolded into a “U” shape) gently poke into the two exterior holes of the CB plug (“A” & “D” sockets of the P5).
• The stroke rate should update every other poke. If this happens, the Cox-Box is functioning properly and the problem exists with the rate sensor in the wiring harness. Order a replacement rate sensor (NK Part No. 0293) and install it according to the directions supplied.
• If the rate does not update during this test, check the sockets to confirm that they are the same height within the plug and have not been pushed into the plug. If the sockets have become recessed, gently use a pair of needle-nose pliers to work the socket out to the same level as the other sockets.
• Use the Audio System Maintenance Kit (NK Part No. 0230) to clean any imbedded dirt or debris from the sockets and inject a small amount of Nyogel into the sockets to prevent corrosion and ensure good electrical contact.

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